Policies

Appointments

Late arrival policy

For scheduled appointments, please arrive 5–10 minutes early to complete any needed paperwork and answer intake questions. If you are running late, call or text us so we can do our best to accommodate you.

Appointment time is reserved for each client. We often cannot extend a session without making the next client late, so arriving after the scheduled start may reduce hands-on time. Full service fees apply when a session is shortened due to late arrival.

Scheduling

Cancellation policy

Late cancellations are cancellations made within 18 hours of your appointment. No-shows are treated the same.

The standard late-cancellation or no-show charge is 50% of the service's list price. If you have prepaid services on your account, we may apply the full scheduled prepaid service to the appointment instead of charging the separate 50% fee. A card on file or enough prepaid services are required to reserve an appointment.

If you think you might be sick, please cancel the night before. If you feel well in the morning, call or text us to see whether the appointment is still available.

Please cancel by 6:00 p.m. the day before whenever possible. The 18-hour window determines whether the late-cancellation policy applies.